Important Delivery Information
Orders placed on The Enlightened Hound's website can only be delivered to the following countries:
UK, USA, Canada & Australia
This is due to rules regarding customs proceedures and collection of taxes by businesses shipping from the UK.
For deliveries to Denmark, Finland, France, Guernsey, Republic of Ireland, Isle of Man, Italy, Jersey, Malta, Norway, Singapore, Spain, Sweden, Switzerland & The Netherlands:
Please vist my ETSY SHOP
Due to the complicated import tax collection & customs proceedures for small non EU businesses I am not able to ship direct to EU countries. However I can deliver to other countries when orders are placed through my ETSY shop because ETSY acts as an intermediate marketplace and is set up to collect any taxes due in advance of shipping.
I am not currently shipping any orders to Germany or Belgium due to new customs proceedures and the high number of items being returned at customs.
If you require shipping to a country that is not listed then please contact me and I may be able to help!
All items ship from the UK and are usually despatched in 1-3 business days.
All items are in stock unless otherwise indicated.
Delivery outside the UK
FRAMED PRINTS: These cannot be shipped outside the UK due to risk of damage and high cost.
TRACKED DELIVERIES: All items for delivery to addresses outside the UK are shipped by a tracked service. Items to the USA are shipped by Courier/USPS Smartmail (I will need a phone number to book this service). Items to other countries will be shipped by Royal Mail International Tracked & Signed. Tracking numbers will be provided by email once items are dispatched.
CUSTOMS & IMPORT DUTIES: Deliveries to addresses outside the UK may be subject to additional import duties upon delivery. Payment of any additional duties are the responsibility of the buyer.
HOW IS SHIPPING CALCULATED? Shipping is calculated by primarily by the weight of item but also takes into consideration the size and/or value of the items.
The best way to see the shipping costs for your order is to add the items to your basket. Select the relevant shipping option from the menu within the shopping cart pop-up window and the shipping cost for your items will be displayed.
